Your Data, Your Rights
This Privacy Policy explains what personal information PesoBet collects from Filipino members, how it is used, and how it is protected. By registering an account or using our services, you agree to the practices described on this page. We encourage you to read it fully so you know exactly how your data is managed.
What We Collect and Why
When you create a PesoBet account, we collect your full name, date of birth, email address, mobile number, and your preferred currency (Philippine pesos). This information is required to verify your identity, confirm your eligibility to bet on our platform, and keep your account secure. We also collect a copy of a government-issued identification document when you reach the verification threshold, in line with Philippine regulations on online gaming platforms. All registration data is stored in encrypted form and is only accessible to authorised personnel. We do not share your registration details with third parties for marketing purposes without your explicit consent.
As you use PesoBet, we automatically collect information about your betting and browsing activity on the platform, including the markets you view, the bets you place, deposit and withdrawal records, and the device and browser type you use to access the site. This usage data helps us personalise your experience, detect unusual account behaviour, and continuously improve how the platform functions for Filipino players. Log data such as IP addresses, session timestamps, and page navigation paths are retained for a limited period to support security auditing and fraud prevention. We do not use activity data to build profiles that are sold to advertisers or external data brokers.
Every deposit and withdrawal processed through PesoBet is logged, including the amount in Philippine pesos, the payment method used, the transaction reference number, and the time of the transaction. These records are kept to fulfil our obligations under applicable Philippine financial and gaming regulations and to resolve any disputes that may arise about your account balance or transaction history. Payment card details are not stored directly on PesoBet's servers; where card processing is required, it is handled by compliant third-party payment processors who operate under their own privacy and security standards. You can request a full record of your transaction history at any time through the FAQ page.
When you contact PesoBet's support team or submit an enquiry through the platform, the content of that communication — including your name, contact details, and the details of your query — is stored so that we can provide you with an accurate and consistent response. Support communications may be reviewed by our quality assurance team to improve service standards, and are retained for a reasonable period in case a related dispute or follow-up query arises. We will never use the contents of your support messages to market unrelated products or services to you. All communication channels between you and PesoBet are secured using transport-layer encryption.
How Your Information Is Used
Core Platform Operations
The primary reason PesoBet collects your personal data is to operate your account and deliver the betting and casino-style entertainment services you signed up for. This includes processing your bets, handling deposits and withdrawals in Philippine pesos, sending you account-related notifications, and verifying your identity when required. Without this processing, it would not be possible for us to offer you a safe, personalised, and compliant online betting environment. We also use your data to enforce our Terms and Conditions, including age verification, the one-account-per-person rule, and responsible gaming limits. Any processing carried out for these purposes is strictly necessary to fulfil the contract we have with you as a registered member.
Platform Improvement and Safety
PesoBet uses aggregated and anonymised usage data to understand how members interact with the platform, identify features that are working well, and prioritise improvements that matter most to Filipino players. Individual-level activity data is used by our security team to detect potentially fraudulent behaviour, prevent unauthorised account access, and investigate suspicious transaction patterns that may indicate collusion or abuse of promotions. We may also use your data to send you relevant platform announcements, security alerts, and updates about changes to our policies — these communications are considered service messages and are not optional. Where we send you optional promotional communications about offers available in the Promotions section, you may opt out at any time by updating your notification preferences in your account settings or by contacting support as described in the FAQ.
Legal and Regulatory Obligations
PesoBet operates under applicable Philippine laws and gaming regulations, and we are required by those frameworks to retain certain categories of member data — including identity verification records and financial transaction histories — for specified minimum periods. We may be legally obligated to disclose member data to regulatory bodies, law enforcement authorities, or courts when presented with a valid legal order or official request, and we will comply with such obligations without prior notice to the affected member where the law requires us to do so. Outside of legally compelled disclosures, PesoBet will not share your identifiable personal data with any third party unless it is a service provider acting on our behalf under a data processing agreement, or unless you have given us your explicit written consent. Our data handling practices are aligned with the Republic Act 10173 (Data Privacy Act of 2012) of the Philippines, and we take our obligations under that law seriously.
Your Rights as a Member
You may request a copy of the personal data PesoBet holds about you at any time. We will respond within a reasonable timeframe and provide your data in a clear, readable format.
If any of your personal details on file are inaccurate or out of date, you have the right to ask us to correct them. Update requests can be submitted through your account dashboard or via support.
You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations under Philippine law.
You may object to certain types of processing, such as direct marketing communications. Mandatory service communications related to your account cannot be opted out of while your account remains active.
Where technically feasible, you may request that your data be provided to you in a structured, machine-readable format so that you can transfer it to another service of your choosing.
If you believe your data rights have been violated, you may file a complaint with the National Privacy Commission of the Philippines. We encourage you to contact PesoBet first so we can attempt to resolve your concern directly.
To submit any data rights request — including access, correction, erasure, or portability — please contact PesoBet's support team using the details provided in the FAQ section. Include your registered email address and a clear description of your request. We will acknowledge receipt within three business days and aim to fulfil valid requests within thirty days. In some cases, we may need to verify your identity before processing a request to protect against unauthorised data access.
Got Questions About Your Data?
Our FAQ page has straightforward answers to the most common privacy questions from Filipino players. If you are ready to get started, creating a PesoBet account is quick, secure, and designed entirely for the Philippine market.